Cricket Bat Services & Repair
These timelines are a guide. We will do our best to have your bat/s ready as soon as possible. Please don't call the store to ask if your bat is ready or when it will be ready. We will notify you as soon as your order is available for pick-up, and we will only be able to provide you with the timeframes given below.
1 to 2 working days - facings and toe guards.
1 to 3 working days - knocking in and clean face services.
2 to 5 working days - handle replacements and weight reductions.
2 to 4 working days - crack repairs and all other services.
PLEASE FOLLOW THESE STEPS:
- Place your order online or pop in-store for the services and repairs you require (please get in touch if you need any assistance). Please don't send your bat/s in unless you've placed an order.
- Send your bat into our workshop from anywhere around the world (Fantail doesn't organise or pay for this) with your order number, name and contact details attached. Please don't send your bat cover; it may not be returned.
- Your bat will join the queue as soon as it arrives. You won't be notified when your bat arrives.
- Once complete, your bat/s will be couriered to the address given in your order details (the return shipping is calculated and paid for in the checkout of our website). You will be sent an email with the tracking details upon dispatch, or we will let you know that it is ready for pick up.
84C Elizabeth Knox Place
St Johns, Auckland 1072