Current Timelines
These timelines are a guide not a guarantee and change throughout each month.
We will do our best to have your order ready as soon as possible. If you are collecting your bat you will receive a text when your order is ready for pick up. Otherwise you will receive an email once your order has been dispatched with tracking details.
Please don’t call the store. We can have 60+ open orders at any moment, and as we work on a first-in, first-served basis, we can’t give you a time or day. Therefore, we can only provide you with current timelines below.
If you are concerned that your order has been completed but haven't been notified, click on the order status button in your email receipt or send us an email.
Please note: Working days are Monday to Friday excluding public holidays
New Bats
Pre-made - 2 to 4 working days - For any services to be completed.
Made to order - 10 to 12 working days once your selection is confirmed - For your bat/s to be made and any services to be completed
Custom - Once your design is confirmed allow 10 to 12 working days - For your bat/s to be made and any services to be completed
Services & Repairs
If your order includes more than one service, add the lesser timeframe/s of the secondary services to the main service you purchased.
5 minutes - grip application
2 to 5 working days - facings and toe guards.
4 to 5 working days - knocking in and clean face services.
7 to 10 working days - handle replacements.
7 to 10 working days - weight reductions.
4 to 6 working days - crack repairs and all other services.