Frequently asked questions

Find answers to some of our frequently asked questions below. If you still need help, then please contact us at support@fantail.store.

STORE & STOCKISTS

We are based in Auckland, New Zealand.
View our store address here: https://fantail.link/contact

Yes, you don't need to book. You're welcome to pop by anytime during our opening hours. 
View opening hours here: https://fantail.link/contact

PRODUCT

If we have an ETA, we will list it in the description box on the appropriate product page. Restocking isn't due anytime soon if there isn't an ETA listed.

Details on cricket bat stock can be viewed here: fantail.link/bsc

Cricket

View current timelines here: https://fantail.link/ct

Yes, but only to a selected group of players.
View details here: https://fantail.link/sponsor

If you would like Fantail to repair your bat but are unsure if it is repairable or you're not sure what to purchase, please use the support box located at the bottom left-hand side of your screen and include a few pictures of your bat/s.

View pricing instructions here: https://fantail.link/service
View current timelines here: https://fantail.link/ct

CLICK HERE to view inIstructions on the process.

No, we don't sell or send out sticker sheets.

Returns

Use the support box at the bottom left-hand side of your screen to email us your order number and reason for return. If your order is for ‘change of mind,’ the return must be made within 30 days of delivery of your order. We will then confirm your return and offer further instructions or ask for more information.

CLICK HERE to view our policy

SHIPPING

Yes, we do. To get a shipping quote add the items you would like to purchase to your cart and proceed to the checkout. Our system will calculate shipping rates based on your delivery address, order weight and order value. Thus, all orders are trackable from dispatch to delivery.

New Zealand - orders are sent through Post Haste. Allow 1 to 5 business days for delivery.

Australia - Tax & Duties get calculated in the checkout of our website. Orders are sent through two carriers. For DHL Express, allow 1 to 4 business days for delivery, and NZ Courier Post allow 5 to 14 business days.

Rest of World - Tax & Duties get calculated in the checkout of our website. Orders are sent through DHL Express. Allow 3 to 6 business days for delivery.