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Shipping

 

  • The information below will help you estimate your shipping costs.
  • Your actual shipping cost is determined at checkout and will vary based on the items in your order.
  • How do you determine shipping charges for domestic addresses?
  • How do you determine shipping charges for international addresses?
  • What happens to my shipping charges if I return an item?
  • What else should I know about your shipping rates?
  • How do you determine shipping charges for domestic addresses?

New Zealand Shipping:

To get a shipping quote add your the items you would like to purchase to your cart and proceed to the checkout. Our system will calculate the best shipping rates available based on your delivery address

  

International Shipping:

To get a shipping quote add your the items you would like to purchase to your cart and proceed to the checkout. Our system will calculate the best shipping rates available based on your delivery address

Please Note: Customs/Tax

Additional charges by customs must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you are unsure of these, you should contact your local customs office for further information. Customs forms for all international packages list the value of your order's contents. 

What happens to my shipping charges if I return an item?

Our standard returns policies apply. When you return an item, we will issue a full refund less shipping charges. When you exchange one item for another of equal or lesser value, you will need to cover the shipping costs.

Please note that for all International orders we subsidise the shipping rates provided by 15% of your total order value. If you decide to return your order for change of mind this amount will not be refunded.

What happens if my parcel goes missing?

All tracked parcels are insured so we will send a new order out to you. Unfortunately un-tracked parcels aren't insured as there is no way of tracking your parcel. So please take this into consideration when choosing your shipping option