International orders are shipped delivery duties unpaid (DDU)
Afterpay available in-store & online
If you see that the binding on your cricket bat handle has become loose or unravelled get it re-bound as soon as possible. It is cheaper to replace the binding then the handle. We often see bats come into the workshop with broken handles because the binding wasn't up to standard.
We can also apply a layer of binding on top of the original layer to make the handle thicker if you don't like the feeling of 2 grips.
PLEASE FOLLOW THESE STEPS:
Place your order online or pop in-store for the services and repairs you require (please get in touch if you need any assistance). If you are based outside of NZ, please get a shipping quote before placing your order. Please don't send your bat/s in unless you've placed an order.
Send your bat into our workshop from anywhere around the world (Fantail doesn't organise or pay for this) with your order number and name attached. This is vital to connect your bat/s with your order. Please don't send your bat cover; it may not be returned.
Your bat will join the queue as soon as it arrives. You won't be notified when your bat arrives.
Once complete, your bat/s will be couriered to the address given in your order details (the return shipping is calculated and paid for in the checkout of our website). You will be sent an email with the tracking details upon dispatch, or we will let you know that it is ready for pick up.
PLEASE NOTE: If you are an international customer, please get a quote to send your bat/s to NZ before placing an order. If you place an order and change your mind. You'll only receive a refund of the order value minus the transaction fee (between 3 & 7% of the order value).
Send or drop your bat/s off to the following address:
Fantail 84C Elizabeth Knox Place St Johns, Auckland 1072 New Zealand
We can have 60+ open orders at any given time, and as we work on a first-come, first-served basis, it's not possible to provide you with a time or day, so please don't call the store.
We can, however, provide you with our current timelines VIEW HERE
If you are concerned that your order has been completed but haven't been notified, click on the order status button in your email receipt.
To get a shipping quote add your the items you would like to purchase to your cart and proceed to the checkout. Our system will calculate the best shipping rates available based on your delivery address
Please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.
New Zealand - orders are sent through Post Haste. Allow 1 to 5 business days for delivery.
Australia - Orders are sent through two carriers. For DHL Express, allow 1 to 4 business days for delivery, and NZ Courier Post allow 5 to 14 business days.
Rest of World - Orders are sent through DHL Express. Allow 3 to 8 business days for delivery.